HSH Chemie is the No. 1 Chemical Distributor in Central and Eastern Europe, with over 35 years of expertise and a strong presence across 14 office locations in CEE. We're proud to be a leader in the chemical industry throughout this region.

Our headquarters in Hamburg, Germany, oversees the strategic management and planning for our entire European team. Our "HSH Chemie family" comprises more than 300 dedicated employees. As a 100% family-owned company, we place a high priority on values like unity, loyalty, trust, and reliability.

At HSH Chemie, we pride ourselves on innovation and are dedicated to continuous, sustainable growth. Therefore, we are always on the lookout for new talents who share our values and our vision, who want to develop personally as well as professionally and share the unique, entrepreneurial spirit of our HSH Chemie Group. Now, to strengthen our team, we are looking for a

Customer Service Specialist (f/m/d)

Your responsibilities:

• Serve as the primary point of contact for customers, handling inquiries via phone, email, and other communication channels

• Process customer orders accurately and in a timely manner in the internal systems

• Coordinate order fulfillment with the logistics and warehouse teams

• Monitor order status, deliveries, and shipments to ensure on-time and correct delivery

• Communicate proactively with customers about order confirmations, delays, or changes

• Resolve customer complaints, claims, and delivery issues professionally and efficiently

• Manage returns, exchanges, and credit notes in cooperation with logistics and finance

• Maintain accurate customer and order records in CRM/ERP systems

• Collaborate closely with sales and logistics

• Support continuous improvement of customer service and logistics processes

Your profile:

• Previous experience in customer service, preferably in a B2B environment

• Experience in the chemical industry or trade with chemical additives is a strong advantage

• Good command of Slovak and English (written and spoken)

• Strong communication and interpersonal skills with a customer-oriented mindset

• Ability to manage multiple tasks and priorities in a fast-paced environment

• Basic understanding of logistics processes, order fulfillment, and deliveries

• Proficiency in MS Office; experience with ERP/CRM systems is an advantage

• Attention to detail, reliability, and a problem-solving approach

• Ability to work independently as well as part of a team

Our offer to you:

If you're seeking a supportive and appreciative team that values individual differences and strengths, HSH Chemie may be the right place for you. As a family-run company, we offer long-term cooperation with flat hierarchies and short decision-making processes, ensuring efficient and dynamic workflows. Our "HSH Chemie family" working model provides flexible work, along with numerous other benefits:

• Nice workplace close to the city center of Bratislava

• Attractive compensation package

• Team events fostering our international team spirit

• Mental health collaboration supporting you in your professional and personal well-being (nilo)

• Modern technical equipment also for private usage (laptop, mobile phone)

• Coffee and beverages are provided

• Sick days

• Multisport cards

Have we caught your interest?

Then please send your application to Eva Sacco.