Customer Service Specialist (f/m/d)
HSH Chemie is No. 1 Chemical Distributor in Central and Eastern Europe with more than 30 years of experience and 14 office locations in Central and Eastern Europe. Our Headquarter in Hamburg, Germany, is responsible for the strategic management and planning for our employees worldwide – our "HSH family" includes more than 300 employees. As a 100% family-owned company, it is very important to us to live values such as cohesion, loyalty, trust and reliability.
We are always on the lookout for new talent as we continue to evolve. Now, to strengthen our team in Latvia (Riga) to the earliest possible starting date, we are looking for a
Customer Service Specialist (f/m/d)
Your responsibilities:
- Your main responsibility is to support our sales team in their daily business by taking over the procurement and sales processes to achieve the company’s business and economic goals
- Therefore, you carry out the administrative and operational tasks of sales from managing an incoming order till the delivery to our clients
- This includes the processing of orders by daily checking their status, tracking the deliveries, handling credit notes as well as product returns
- Furthermore, you are the first contact person for all procurement related inquiries of our clients and suppliers (verbally and written)
- Any problems and complaints that may arise are solved fast and efficient by you
- Additionally, you are doing samplings as well as recording products in the administration system and the warehouses
- You are administrating the company management system by collecting, preparing, and archiving documentation
- Further tasks are taken over by you if needed, e.g. supporting our logistics team or handling invoices
Your profile:
- After finishing your secondary or higher education, you gained at least 3 years of experience in customer service
- Prior experience in logistics is a plus, enabling you to faster take over further responsibilities
- Your working style is independent, reliable as well as service oriented
- Furthermore, you possess strong organizational skills including the ability to prioritize tasks, meet deadlines and find short-term solutions if needed
- You are a team player with an open, proactive and friendly personality
- Additionally, you possess very well networking and communication skills in Latvian and English (written and verbal)
- Furthermore, you are proficient in the use of MS Office products and ideally you are familiar with ERP or warehouse systems
Our offer to you:
- An international environment with a pleasing work atmosphere
- Become part of a motivated team with flat hierarchies
- A long-term cooperation in a family-run company
- A centrally located workplace in the heart of Riga and the possibility for remote work
- Receive a health insurance (after your probation period)
- An attractive salary package
We offer a monthly salary of 1.600 EUR before taxes (gross) during the probation period and an intended salary increase to 1.800 EUR after probation period based on your pervious experiences and your performance. Additionally, we offer a motivational bonus system honoring your results and contributions.
Have we caught your interest?
Then please send your application in English language to Melanie Wolter by applying via our career page.
- Department
- Sales
- Locations
- Latvia
- Remote status
- Hybrid Remote
- Experience Level Searched
- Midlevel, Senior
- Working Time
- Full-Time
- Type of Contract
- Permanent Professional Contract
Latvia
Customer Service Specialist (f/m/d)
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